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A Human-Centric Framework for Managing Frontline Operations

The new book "Augmented Lean: " offers a comprehensive management framework and methodology to create an agile, empowered frontline workforce by augmenting the experienced, highly-skilled frontline manufacturing workers with technologies that they already possess.

Backed by research and case studies, Authors Natan Linder, Ph.D. and Trond Arne Undheim, Ph.D., argue that to maximize performance gains and give factory floor workers self-respect and autonomy, a new human-centric mindset is needed-one that emphasizes augmentation over automation, humans over machines and process over product.

The authors discuss:

  • Why it is time to take technologies out of the office and tap into their powers to transform frontline workers into knowledge workers for widespread gains in productivity, innovation and worker satisfaction.
  • Practical suggestions for overcoming resistance to change-from the top as well as throughout the ranks-and implementing frontline workforce reskilling with minimal disruption and cost.
  • How to upskill robots to become cobots that work together with people.
  • How to transform training into a community of learning.

    Linder is co-founder and CEO of the frontline operations platform Tulip, and the co-founder and Chairman of the Board of Formlabs, a provider of professional desktop 3D printing solutions. He received his doctorate from MIT Media Lab's Fluid Interfaces Group.

    Trond Arne Undheim, PhD, is a futurist, venture partner, co-founder of Yegii and formerly with MIT, WPP, Oracle and the EU. He is also the host of the podcast "Augmented" ( He received his doctorate in the Future of Work and Artificial Intelligence from the NTNU's Faculty of Social and Educational Sciences.

    For more information go to:

    Augmented Lean

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