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Rollomatic Group Appoints Customer Experience Manager

David Ducsai

The Rollomatic Group has announced the appointment of David Ducsai as Group Customer Experience Manager for North America. He will take over the operational management of the customer service team, field service, hotline and parts and logistics teams for the range of Rollomatic and Strausak CNC tool grinding, peel grinding and laser cutting machines.

"We selected David Ducsai for this role based on his extensive experience in the management of customer service departments. His support-oriented approach and his strategic mindset will benefit our customer base. Such qualities are key to further enhancing the reputation of the Rollomatic and Strausak brands in North America," said Eric Schwarzenbach, President of Rollomatic Inc. "David will be instrumental in managing and training of the service and logistics teams in their effort to successfully care for our large, satisfied customer base, which we have built up over the last 30 years, and in maintaining our market position of building reliable and precise machinery."

After establishing himself as a control technician, Ducsai translated these skills and expanded his career into field service management. He spent over 20 years at a large Japanese industrial equipment manufacturer as national field service manager, where he demonstrated skills and aptitude to build and lead a service team that provided outstanding customer support.

For more information contact:

Rollomatic Inc. USA

1295 Armour Blvd.

Mundelein, IL 60060


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